DEFINITIONS
“Administrator” means 360insights (Canada) Ltd.
“Program” means the Sumo Logic Rewards Program and all its component parts as the same may be amended from time to time.
“Organizer” or “Sumo Logic” means Sumo Logic, Inc., a Delaware corporation, with a principal place of business located at 8555 Main Street, Suite 100, Redwood City, CA 94063
“Rewards” means such reward items, including Experience Rewards, digital media, gift certificates and gift cards (in physical or electronic form), prepaid cards and vouchers from the online catalog, prizes, branded items, and other such one-off awards that Users may redeem Reward Points to purchase, as shall form part of the Program.
“Reward Points” means points awarded to Users that may be redeemed for Rewards under the terms and conditions of the Program.
“User” means each Partner User who has accepted these Terms and Conditions of Use.
“Website” means the website at https://www.sumologicrewards.my-rewards.co.uk
These Terms and Conditions of Use apply to Sumo Logic’s – Sumo Logic Rewards Program.
ACCEPTANCE
By accessing, transacting Reward Points, or using any aspect of the Program or Website, the User agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers, and limitations of liability posted in the rewards page by the Administrator on the Website “Agreement”. The Organizer reserves the right to amend or update any of these Terms and Conditions of Use at any time without providing notice to the User. By using the Website, the User acknowledges that he or she has read and understood these Terms and Conditions of Use.
ELIGIBILITY
This Program is open to Users who are a resident of jurisdictions permitting rewards programs and are 18 years of age or older at the time of entry. Users must obtain the prior permission of their employer to participate in this Program. This Program cannot be combined with any other of the Organizer’s programs, offers or rebates.
The Program and its benefits are offered at the sole discretion of the Organizer and its affiliated companies, and the Organizer has the right to terminate the Program or to change the Program terms and conditions (including these Terms and Conditions of Use), rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Reward Points (if used as part of the Program) already accumulated. It is the User’s responsibility to maintain his or her knowledge of these Terms and Conditions of Use.
Users who participate in the Program as part of a sales incentive may not be able to obtain Points or Reward Points on all products or all sales.
Employees of the Organizer, its affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in any sales related Program.
By submitting a sale for an incentive reward under the Program (as otherwise specified herein), User agrees to the following: (i) User must opt in to participate in this incentive rewards program via the Website, (ii) User must successfully complete all required training and any assessments to be certified to sell Sumo Logic services, (iii) Sumo Logic will evaluate each submission and accept or reject the same in its sole discretion, (iv) User will provide any information requested by Sumo Logic in order to evaluate each submission, (v) Sumo Logic may change its reward type and amount at any time, and (vi) User acknowledges that User is not an employee of Sumo Logic and that participation in this program does not create an employment relationship with Sumo Logic. User further acknowledges that any payments made pursuant to the program do not constitute compensation from Sumo Logic. Any taxes or other amounts due to any governmental or other entity/authority associated with or related to payments made pursuant to this program are the sole responsibility of User. This Agreement is the complete and entire understanding with respect to the subject matter herein and replaces all prior or contemporaneous communications and agreements.
TO PARTICIPATE
The Organizer is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions of Use. Any failure by a User to follow the rules of the Program or these Terms and Conditions of Use, any abuse of the Program, any conduct detrimental to the interests of either the Organizer or the Administrator, or any misrepresentation of any information furnished to the Organizer or the Administrator may result in the termination of his or her participation in the Program, the termination of the User’s account and the cancellation of accrued Reward Points and/or benefits.
USE OF DATA
The Administrator may collect personal data which each User provides when he or she registers for the Program pursuant to the privacy law requirements of the relevant jurisdictions. The purpose(s) for which such personal data is collected and the way in which it is used is set out in the Privacy Policy found on the Website. By checking the ‘accept terms and conditions’ box on the Website, you agree to such use and acknowledge that you have read and accept the Privacy Policy.
EARNING REWARD POINTS
Reward Points shall be awarded to each User based on whether you have met the applicable promotion criteria for the applicable time period as set forth by Sumo Logic.
Users may opt to either:
Reward Points must be redeemed via the Website. Rewards, once chosen, can only be changed if the User contacts the Administrator’s customer service team at [email protected] within 24 hours of the redemption.
Reward Points shall expire after 12 months of allocation to the User’s account unless redemptions are made within that 12 month period.
Fraudulent use of accounts and Reward Points on a User’s account shall result in the account being immediately suspended. Fraudulent activity may result in the termination of the User’s account and the cancellation of accrued Reward Points, Rewards and/or benefits.
If prepaid debit cards are offered as Rewards as part of the Program, Reward Points must be redeemed via the Website directly onto a prepaid debit card.
All prepaid cards must be activated prior to use by following the instructions given by the card provider.
Users must agree to the prepaid debt card provider’s terms and conditions which are available upon request. Additional cardholder fees apply.
In the case where the cumulative card load exceeds any applicable KYC (Know Your Customer) limit, additional KYC information may be required from the User to enable the card to be upgraded. The card shall not be loaded with any further funds until KYC has been completed. A list of acceptable KYC documents can be supplied by the card provider.
The User acknowledges that the card provider may retain User data and has the right to suspend the prepaid debit card service in the event of such an instruction being made by any governmental, law enforcement or regulatory authority or if misuse or fraudulent activity is suspected. None of the Administrator, the card provider or the Organizer shall have any liability for direct or indirect losses as a result of suspension of the prepaid debit card service.
Each User must advise the Administrator immediately on becoming aware that any prepaid card has been lost or stolen. Cards declared as lost in transit which have not been activated shall be replaced by the Administrator.
Once a card is activated, all risk for the funds on the card passes to the individual User. In the event of a lost, stolen or damaged card, the card provider may issue a replacement card with the available balance at the point of notification transferred to a new card less any applicable charges for re-issuance.
In the case of misuse or fraudulent activity of a prepaid debit card service, each User acknowledges that he or she must comply with all requests for data or actions to be taken as given by the Administrator, the card provider or any governmental, law enforcement or regulatory authority.
ORDERING REWARDS
Reward Points may only be redeemed via the Website. Rewards, once chosen, can only be changed if the User contacts the Administrator’s customer service team at [email protected] within 24 hours of the redemption.
Reward Points cannot be redeemed for cash, check, bank deposit or any other kind of payment by the Organizer to the User.
Users may not pool, transfer or combine Reward Points with any other User or person in order to redeem Rewards.
Users may not combine cash, checks, bank deposits or any other kind of payment with Reward Points to redeem Rewards. Rewards can only be redeemed by using Reward Points.
Delivery is only available to the User’s country of residence.
Experience Rewards shall be fulfilled by the User’s direct arrangement with the Experience Reward supplier, in accordance with each individual supplier’s terms and conditions, availability, lead-time and capability.
Reward substitution
In the case of a Reward not being available (whether through obsolescence, discontinuance, or lack of available stock or otherwise), either the Administrator or its supplier shall contact the User within 7 days of placing the order and offer a replacement Reward of similar value. If the User does not wish to accept the replacement Reward, the original value of the Reward deducted from the User’s account shall be re-credited.
The Administrator and its suppliers each reserve the right to remove or include any Reward from the range available to Users at its discretion and Users may not rely upon the continued availability of a Reward category or individual Reward.
The Administrator shall endeavor to honor any Rewards that have already been ordered by a User prior to any price alterations.
Delivery and Returns
The delivery of Rewards shall be made to Users by the supplier(s) engaged by the Administrator. Shipping and delivery lead times vary but are not expected to exceed 25 business days. Wherever possible, the supplier(s) engaged by the Administrator shall notify Users via email or by phone of a Reward’s shipment arrangement and status.
The delivery of all Rewards shall be made to the address as supplied by the User or the Organizer at the time of order. The delivery address for Rewards should be to an address where the Reward can be signed for if necessary. If a delivery is unsuccessful for any reason, the User shall be responsible for supplying alternative delivery information to the supplier. Any costs of arranging re-shipment and handling of undelivered items shall be passed on to the User or the Organizer. Lead times for any re-delivery shall be at the discretion of the supplier.
Users must refuse delivery of damaged or broken Rewards if apparent before opening the package and the supplier must be advised by the User within 24 hours of the delivery date so that the supplier can investigate and, if authorized by the supplier, arrange for replacement Reward(s) to be shipped. If the package is opened and the Reward is then found to be damaged or broken then the supplier must be advised by the User within 24 hours of the delivery date so that the supplier can investigate and, if authorized by the supplier, arrange for replacement Reward(s) to be shipped. Any damaged or broken Rewards must be returned by the User immediately to the supplier in the original condition. The supplier shall pay for return shipment and subsequent re-shipping of the Reward, subject to continued availability. The supplier shall only offer a replacement for Rewards that are damaged or broken when received by the User. For Rewards that are not damaged or broken but are not in working condition or faulty, the supplier shall not replace the Reward, but shall assist the User in contacting the manufacturer to facilitate after-sales support.
Each User acknowledges that some Rewards are not returnable and non-refundable (e.g. items with a customized aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewelry or cosmetics). The supplier shall not accept returns for apparel that has been worn.
Once the Reward has been received by the User, provided there is no damage or fault at the time of delivery, the User accepts all risks for the Reward and shall need to contact the manufacturer if a fault develops at a later stage as per the manufacturer’s warranty terms and conditions.
Gift Cards and Gift Certificates
Gift cards and gift certificates may not be returned unless the return is due to the incorrect distribution by the supplier. All gift cards and gift certificates shall be dispatched by the supplier according to the information provided by the User. The Administrator shall have no responsibility for any gift certificates or gift cards that are lost or stolen once delivered. Where a User reports a voucher or gift card as lost or stolen, the Client acknowledges that a fee may be deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.
Gift cards and gift certificates that are lost or stolen in transit must be reported by the User to the Administrator customer service team immediately.
Gift cards and gift certificates may not be transferred or re-sold by a User to any third party, whether for payment or free of charge.
Orders for gift cards and gift certificates may be fulfilled with a single card for the value redeemed or in multiples of a smaller denomination.
Order disputes
For orders of Rewards shipped by tracked delivery, the supplier shall provide a proof of delivery document or other supporting information within 2 weeks upon inquiry of any order disputes. Courier companies shall only normally provide proof of delivery for a period of up to 2 to 3 months. Users must report any order disputes as early as possible. If any order dispute is raised after 2 months from the date of shipment, proof of delivery documents may not be available and neither The Administrator nor its supplier(s) shall accept any liability to the User in respect of any such dispute.
TERMINATION
The Organizer reserves the right in its sole discretion to cancel or suspend the Program at any time.
Users shall be given written notice of Program termination and all Reward Points must be redeemed within 30 days following such written notice. Any Reward Points not redeemed in accordance with the foregoing shall be forfeited.
TAX
To the extent any element of the Program (including, without limitation, Reward Points, Rewards, Experience Rewards) is deemed taxable income or employee compensation under applicable law or regulation, the User and the Organizer is solely responsible for its own and for ensuring each User’s compliance with any and all taxation requirements including, without limitation, reporting of income or compensation and payment of any resultant taxes. The Administrator has no responsibility for any taxation or reporting to any taxation authority and the Administrator is not responsible for obtaining or providing any tax advice to the Organizer or any User.
Notwithstanding the above, in the United States and Canada, the Administrator shall distribute 1099s or T4As, as applicable, to relevant Users. The Administrator may need to collect additional information from applicable Users and each User, by participation in the Program, agrees to provide such information in a timely and accurate manner.
LIMITATION OF LIABILITY
NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, ORGANIZER’S TOTAL LIABILITY ARISING OUT OF THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL AMOUNTS PAID TO PARTNER USER DURING THE SIX (6) MONTHS PRIOR TO THE FIRST EVENT GIVING RISE TO SUCH LIABILITY.
GENERAL
Save as set forth above, no correspondence shall be entered into regarding either this Program or these Terms and Conditions of Use. In the unlikely event of a dispute, the Organizer’s decision shall be final. the Organizer and/or the Administrator reserve(s) the right to amend, modify, cancel or withdraw this Program at any time without notice.
The Organizer and/or the Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Users in this Program agree that the Organizer and the Administrator shall have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a Reward, or from participation in this Program. Nothing in this clause shall limit the Organizer’s or the Administrator’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud. This Agreement is governed by the laws of the State of California without regard to conflict of law provisions, and any disputes arising hereunder shall be heard in the state and federal courts of San Mateo County, California, United States.
